Contact Us
Have questions or suggestions? We're here to help
Response Time
We typically respond within 24-48 hours
Business Hours
Monday to Friday: 9:00 AM - 6:00 PM
China Standard Time (UTC+8)
Urgent Situations
For urgent pet health issues, please contact directly:
- • Local veterinarian or pet emergency
- • Mental health professional
Send a Message
Frequently Asked Questions
Is PawSpace free?
Yes, PawSpace's core features are completely free. We believe every pet owner deserves support. Optional premium features may be introduced in the future.
Will my story be publicly displayed?
You can choose to post anonymously or with your username. You can also make stories private so that only you can see them.
How do I delete my account?
You can delete your account anytime in account settings. After deletion, all your data will be permanently removed.
Do you provide professional grief counseling?
We offer community support and resources, but PawSpace is not a substitute for professional counseling. If you need professional help, we recommend speaking with a qualified mental health professional.
What languages are supported?
We currently support English, Chinese, Spanish, and Japanese.